Refund policy

Refund & Return Policy

We want you to love your experience with our products—but we also understand that sometimes things don’t go as planned. Please read our Refund & Return Policy carefully before placing an order. Due to the nature of hemp-derived products and the importance of product integrity, we have specific guidelines in place for processing returns and refunds.

Eligibility for Returns

To be eligible for a return, the item must be:

  • Unopened

  • In its original packaging

  • Unused

  • Returned within 14 days of delivery

We do not accept returns on opened or used products due to health, safety, and compliance reasons. If you’ve opened the product, we unfortunately cannot accept it back, even if it was only partially used.

How to Initiate a Return

To start the return process, please contact our support team at [support@yourdomain.com] with:

  • Your order number

  • The reason for the return

  • A photo of the item(s) if there is any damage or issue

Once your return is approved, we will provide a return shipping address. You are responsible for return shipping costs unless the return is due to a fulfillment error or a damaged product.

Damaged, Incorrect, or Defective Products

If you received a product that is damaged, defective, or incorrect, please email us within 7 days of delivery with the following:

  • Clear photos of the issue

  • Your order number

  • A brief description of the problem

We’ll review the situation and do our best to make it right, whether that means sending a replacement, offering store credit, or issuing a refund.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products

  • Gift cards

  • Final sale or clearance items

  • Products not purchased directly from our website (please contact the third-party retailer directly)

Refunds (If Applicable)

Once we receive and inspect your return, we’ll notify you via email whether your refund has been approved. If approved, your refund will be processed to your original payment method within 5–10 business days. Refund processing times may vary depending on your bank or credit card issuer.

Shipping charges are non-refundable.

Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  1. First, check your bank or credit card account again.

  2. Then, contact your credit card company—processing time may delay posting.

  3. If you’ve done all of this and still haven’t received your refund, please contact us at support@sipmixies.com.

Exchanges

We do not offer exchanges at this time. If you ordered the wrong item, please initiate a return for a refund (if eligible) and place a new order.

Cancellations

We process orders quickly, so if you need to cancel an order, email us immediately at support@sipmixies.com. If your order has already shipped, we’re unable to cancel it. In that case, you may request a return once it is delivered, provided it meets our return criteria.

Return Shipping Address

We will provide the return address upon approval of your return request. Please do not return products to the shipping address on the package unless instructed—this may delay your return or make it ineligible.

Contact Us

Questions about returns or your order? We’re here to help:

📧 Email: support@sipmixies.com
đź“ž Phone: (555) 555-5555

Effective Date: May 19th, 2025
Thank you for supporting our mission and choosing a new way to drink!